General Terms and Conditions of the Online Shop of BERNINA Retail AG 


1. General conditions

All services provided by the Online Shop to the Customer shall be provided exclusively on the basis of the following General Terms and Conditions. Any deviating provisions shall only apply if agreed in writing between BERNINA Retail AG and the Customer.


2. Conclusion of contract

  • The offers of the online store on the Internet represent a non-binding invitation to the Customer to order goods in the online store.
  • By ordering the desired goods on the Internet, the Customer submits a binding offer to conclude a purchase contract.
  • The order confirmation will be sent electronically to the e-mail address provided by the customer.
  • A course registration is binding. With a valid registration you will be reserved a place in the corresponding course. 
  • The order confirmation is not a course confirmation. If enough participants (at least 3 persons) have registered, you will receive a definite confirmation up to ten days before the course starts.
  • In the event of a course cancellation, we will refund the course fee paid.


3. Delivery time

All articles will be delivered immediately, if available from stock.

  • Deliveries are only made within Switzerland.
  • The delivery time is usually 3 - 10 working days.
  • Some articles have a longer delivery time (e.g. sewing furniture, 4 - 5 weeks).

In the event of delays in delivery, such as force majeure, traffic disruptions and natural events, as well as other events for which we are not responsible, no compensation can be claimed.


4. Packing and shipping costs

For postal shipping we charge a flat rate of Fr. 8.90.

  • For orders with a value of more than Fr. 49.00 we deliver free of charge within Switzerland.


5. Payment

All indicated prices are final prices, which include the legal value added tax of currently 7.7% (as of 1.1.2024, the VAT will change to 8,1%) Courses are free of value added tax.


6. Right of return

Ordered items can be returned in their undamaged and unopened original packaging within a maximum of 7 days after delivery. We do not allow exchanges or returns on the following items: BERNINA spare parts, presser feet, scissors, roller knives, needles and sewing machine furniture. Items that have been custom made or cut or altered cannot be returned. The buyer bears the shipping costs in case of a return. Please use the following address for your shipments:


BERNINA Solothurn Central Warehouse

Bielstrasse 20

4500 Solothurn


Course bookings: If you are unable to attend, written cancellation is possible free of charge up to 21 days before the start of the course. In case of later cancellation, the full course fee will be charged.


7. Transfer of risk

The risk is transferred to the buyer as soon as the shipment has been posted. If transport damage to the goods is detected, the recipient must immediately contact the carrier (shipping service) with a damage report. Other recognizable transport damages have to be claimed to us within 3 days after receipt of the goods at the latest.


8. Warranty

The warranty period begins with the date of delivery and is 2 years for sewing machines. In case of defects caused by incorrect handling, normal wear and tear, by external influence or opening of the machine, the warranty is not applicable. In the event of repairs to the goods carried out by the customer or by third parties without our written consent, the warranty claim against us shall expire.


9. Limitation of liability

Unless otherwise provided below, any further claims of the Customer, irrespective of their legal basis, shall be excluded. Therefore, BERNINA Retail AG shall not be liable for any damage not caused to the delivered item itself; in particular, BERNINA Retail AG shall not be liable for the Customer's loss of profit or any other pecuniary loss. Insofar as the contractual liability of BERNINA Retail AG is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

The foregoing limitation of liability shall not apply if the cause of damage is based on intent or gross negligence or if personal injury is involved. Furthermore, it shall not apply if the customer asserts claims regulated by law. The provisions of the Product Liability Act shall remain unaffected.

If BERNINA Zurich negligently breaches a material contractual obligation, the obligation to pay compensation for material damage shall be limited to the damage typically occurring.

If the supplementary performance has been effected by way of a replacement delivery, the customer shall be obliged to return the goods first delivered to BERNINA Retail AG within 30 days at the latter's expense.

The return of the defective goods shall be effected in accordance with the statutory provisions. BERNINA Retail AG reserves the right to claim damages under the conditions regulated by law.

The period of limitation is two years. The period shall commence upon delivery of the goods.

In the case of course attendance, insurance is the responsibility of the participant.


10. Data protection

The data transmitted by you will be used by us exclusively for the processing of your orders. All your data will be treated strictly confidential. A passing on of the data to third parties (e.g. dispatch services) takes place from us only, if this is necessary for the order handling. The order data will be transmitted encrypted and secured, but we assume no liability for data security during these transmissions over the Internet (e.g. due to technical errors of the provider) or for any criminal access by third parties to files on our website.


11. Copyright

All third-party logos, images and graphics displayed are the property of the respective companies and are subject to the copyright of the respective licensors. All photos, logos, texts, reports, scripts and programming routines displayed on these pages, which are our own developments or have been prepared by us, may not be copied or otherwise used without our consent. All rights reserved.


12. Other

We have no influence if articles are taken out of the program by our suppliers and are therefore no longer available or have been changed in type and design. If we are offered a replacement article by the supplier, we will inform you. A claim for damages, because of no longer available articles, can not be asserted against us. We reserve the right to change prices of individual articles.


13. Validity of the terms and conditions

By placing an order, the General Terms and Conditions of BERNINA Retail AG are accepted. Should any provision of these General Terms and Conditions be invalid, for whatever reason, the validity of the remaining provisions shall not be affected thereby. Verbal agreements require written confirmation. Unless otherwise provided by law, the place of performance and jurisdiction shall be the city of Zurich.